Help & Support
Answers to common questions, and how to reach us if you need more help.
Frequently Asked Questions
How do I know a provider is verified?
Every provider on AfriSure completes identity and document verification before their listings go live. Verified businesses show a verified status on their profile.
How does payment work?
Payments are held securely until the service is completed to your satisfaction, using AfriSure's escrow system.
What if something goes wrong with a booking?
You can raise a dispute directly from your booking, and our support team will review it and help resolve the issue.
Contact Support
For account-specific issues (a booking, payment, or dispute), sign in and use the support option in your dashboard so our team can see the full context.
Report a Problem
To report a safety concern, fraud, or a problem with a specific provider or booking, email our support team with as much detail as you can share.